Refund policy

eSIM is a digital good delivered instantly. Once a QR code has been installed on a device it cannot be recovered or resold, which is why the rules below distinguish carefully between installed and uninstalled codes.

Full refund

• The QR code does not work and we cannot supply a replacement.
• You have not installed the code yet and request a refund within 7 days of purchase.
• We failed to deliver the code within 24 hours of receiving payment.
• You were charged twice for the same order.

No refund

• The code has already been installed on a device — installation is irreversible.
• You bought the wrong country or duration and the code is already installed.
• Your device does not support eSIM, and the code is already installed. Check compatibility before installing.
• You used less data or fewer days than the plan allows.
• Poor coverage in a specific location. Networks have dead spots everywhere; that is not a product defect.

How to request one

Email support@meosim.com or message us on Zalo with your order number and a description of the problem. We reply within one business day and process approved refunds by bank transfer within 5 business days.